FAQ - Häufig gestellte Fragen & Antworten
Unfortunately, we are not yet able to offer our service throughout Switzerland, but we are constantly expanding our area. You can get an insight into our current availability area by looking at the map in the Pickup dates.
Basically anything that is dry and suitable for recycling. You can find further details in our Recycling Guide or give us a call.
You can change an existing subscription at any time - e.g. if you need more pick-ups. The best way to contact us is by phone at +41 44 523 61 51 or send us a message.
The subscription can be cancelled at the end of the selected term / billing period subject to a cancellation period of 60 days.
Please send us your cancellation in writing via e-mail to info@werecycle.ch or by post to Recycling Services AG, Kemptpark 5, 8310 Kemptthal.
If you have any questions about the duration of your subscription, we will be happy to help you by telephone.
The collection of an active subscription can be suspended at any time. A collection that is not required can be canceled free of charge up to 24 hours before the appointment at the latest. If you need an alternative collection date, simply call us at +41 44 523 61 51
The active subscription can be paused at any time for a clearly defined period (e.g. vacation absence or a stay abroad). Just give us a call at +41 44 523 61 51
Unfortunately, a canceled subscription can no longer be processed. The expiring order is completed, definitively planned and booked upon termination. Collections up to the end of the contract period will take place as normal, changes and postponements are no longer possible.
With the bags you get a yellow sticker (formerly pink). For replenishment, you label it with your name, stick it clearly visible on the drawstring of a full bag and the driver will put a new roll of bags in your letterbox when you collect it.
Alternatively, you can call us at any time before collection, send us an e-mail or reply to the SMS reminder the evening before collection, then the driver is sure to have enough rolls for all customers. If your letterbox is not freely accessible, please let us know where we can deposit the bags or how we can gain access to the letterbox.
You can pay for your recycling subscription conveniently by Invoice. You will receive the first invoice together with all information and the collection bags from us, all further invoices from our billing partner Swissbilling by CembraPay AG. Die Rechnungen kannst Du über Onlinebanking oder am Postschalter bezahlen. CembraPay bietet auch die Möglichkeit einer Ratenzahlung. Please note the payment deadlines. In the event of non-payment/delayed payment, further charges may be incurred and our service may be discontinued.
Orders for goods in the online store can be paid by debit/credit card (Stripe), PayPal, TWINT or by prepayment.
The materials you provide are delivered to our recycling partners and carefully processed and sorted by hand. As a member of the Swiss Plastic Recycler we ensure that plastic waste is also reused efficiently and sensibly.
Currently, around 80% of the materials in the bags can be recycled.
This can be clearly seen in the example of a yoghurt pot: The aluminum lid, plastic cup and cardboard sleeve are separated manually. There are still no machines for this in Switzerland.
In this way, we also offer fairly paid work to people who find it difficult to find employment in other sectors. You can find more information here.
Unless otherwise agreed with us, our driver will wait for the bags in front of the mailbox. If this is not possible for you, you can make a note of this when you register or contact us at any time.
Yes, that is possible. Just send us the numbers to which an SMS should be sent. This makes sense if, for example, two partners are to be informed, for shared flats, companies, etc.
We treat up to 4 bags per collection as a guideline. If you need more bags, you can order additional bags for a single pick-up before the pick-up with „FLEX“ or switch to another subscription.
Larger quantities must be registered in good time (usually at least 3 working days in advance) so that sufficient space can be planned in the corresponding vehicle. Bags can only be taken along if there is sufficient free capacity. Unregistered bags (or other materials) can NOT be taken along.
After prior consultation, we also take goods that are not in the bag. Please contact us if you are unsure. Voluminous and lightweight materials can be putted to the bags after registration .
Special collections can be arranged on request for bulky goods and various other items.
Our focus is on service, flexibility and reliability.
If you are unhappy with your current recycling subscription with another provider, you can contact us at any time. We will be happy to check whether we can make you a special offer if you switch to us.
Please check briefly whether we are already active in your new place of residence. You can find all the zip codes in which we are active in our Pickup dates.
Then simply send us your new address by e-mail and let us know the date of your move and where you would like the bags to be collected so that collections can continue to run smoothly.
You do not need a new subscription for your new place of residence.
If we are not currently on the road at your place of residence, we will be happy to check whether a collection is still possible.
You can find the collection dates at any time under ”Pickup dates„.
Existing customers receive the collection schedule in paper form in their letterbox every quarter. The collection schedule is also always available to download as a PDF. You can also subscribe to our newsletter to receive the collection schedule automatically by e-mail as soon as it has been created.
The SMS reminder before collection is sent the day before at 7 pm.
This SMS service is an automated service that is created together with our route planning and cannot currently be customized. It is therefore not currently possible to adjust the time.
If the cell phone is switched off, the configuration is incorrect or reception is poor, the SMS may be delivered late or not at all. We only have influence on the sending, but not on the delivery of the SMS notifications. This is the responsibility of our SMS provider (currently Horisen) and your cell phone provider. The binding collection date is always in the Pick-up plan to be found.
Short-term changes to collection dates (skipping a collection, additional collection, etc.) cannot be taken into account when sending SMS messages. The SMS messages are recorded approx. 4-5 days in advance.
The SMS reminder will be sent at 7 pm the evening before your pick-up. If you have received an SMS, you are scheduled for a tour the next day and one of our drivers will drive to your address.
You can reply to this SMS (Text, no MMS or similar) if a change or addition is necessary at short notice.
At this point the tour is already planned and can no longer be changed significantly. Additions, such as the notification that you need new bags, are of course possible.
Calls, MMS, WhatsApp messages etc. are NOT possible on this number.
The SMS inbox is not permanently monitored. During office hours, please contact us by phone or e-mail.
WeRecycle arbeitet im Bereich der Privatkunden mit Swissbilling by CembraPay zusammen. CembraPay versendet im Auftrag von WeRecycle Rechnungen an Privatkunden.
For you as a customer, this has the advantage that you can pay the invoice in installments, for example, and we can concentrate on our service.
Please note the payment deadlines. Missing or late payments may incur additional charges over which we have no control.
Du erhältst unsere Original-Rechnung im Anhang der CembraPay Rechnung. Bei Fragen dazu stehen wir Dir gerne zur Verfügung.
Bei Fragen zur Rechnung von CembraPay, Ratenzahlung, Mahnungen, Kontoverbindung etc. steht Dir CembraPay gerne zur Verfügung unter der Telefonnummer 058 226 10 50
Falls Du die Rechnung nicht über Swissbilling by CembraPay wünschst, kannst Du uns dies mit einer kurzen Begründung mitteilen.
An account on our website is only available to customers who have placed an order from physical products have placed an order in our online store. You will see your previous orders and their current shipping status. It is NOT possible to manage or change recycling subscriptions. For changes to a subscription, please contact us by e-mail or telephone.